sales & marketing ideas blog

As 2009 wraps up I wanted to wish all of my readers a very happy holidays.

This year saw a major redesign of the sales & marketing ideas blog and a switch from Blogger to WordPress. Both for the better I believe. 2009 also saw a couple of guest posts on Westerad.com and CRMFYI.com. My goals in 2010 are to provide you with more actionable content, better video posts, and hopefully some guest posts.

So sit back, put your feet up, grab a glass of egg nog and enjoy my Holiday present to you–

My Top Ten posts of 2009.

10. How do you function at maximum capacity?

9. Dreamforce 2009 Video wrap-up

8. Identifying is not fixing

7. Angry customer? Practice the 3 C’s

6. The coffee shop apology

5. Fan vs. Customer

4. What’s the tweet?

3. My thoughts on apologizing.

2. Who I want to connect with at Dreamforce

1. Frustration Points

Guest posts:
- How to work a booth
- Plan for succes with Tips on Deploying Salesforce Content